E-GuestBooks E-GuestBooks help desk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

Articles in this category

Iframes do not display the guestbook on my site.

*** WARNING...Modern web browsers and web servers no longer allow embedding most links into your website using IFRAME or similar mechanisms. Unfortunately recent changes

Question: Can you change my E-mail address or password for me?

Since we cannot verify who is making the phone/email request, we cannot make account credentials changes in this manner. You will need to log into your control panel to make these changes.
I forgot my Username/Password

To have your username/password sent to your account address, please visit the following address:

Why do "Adult Content" sites require a Prime Account

Our Advertiser do not allow us to display their ads on guestbooks for Adult Content sites. Therefore we require the purchase of a Prime Account to remove the ads from the guestbooks.  
Why is my guestbook 'Not Found'?

Your guestbook account may have been remove for one or more of the following reasons:
Is there a message limit on Free accounts?

Yes. There is a 100 message limit on free accounts. When 100 messages are reached, the oldest message will be deleted as the new message is added. This message limit can be removed by purchasing a Pri...
How do I make custom navigation buttons in my guestbook?

If you have a Prime account, you can turn off the navigation buttons in your control panel under "Edit Account" and create some custom buttons in your custom header. The button images must be fully qu...
How do I make the E-Mail field required?

If you have a Prime account, turn off the email field in your control panel under "edit account" and then add a email field and mark it as required. Note: some may not sign your guestbook if they have...
Why don't I see email addresses in my guestbook?

In order to prevent Harvesters from scanning address from your guestbook, we have made the addresses hidden by default. You can expose the email addresses to other visitors by loggin into your control...
Why is my IP blocked?

It is possible that the former owner of your IP address was using your IP to run a badly behaved robot which was trying to post spam or skim email addresses. Your computer or a computer on your local ...
May I use my E-Guestbook as a blog or diary or journal?

Yes you may. If you have a Prime account you can disable the navigation buttons in your control panel under "Edit Account". Then remove the guestbook code from your website and replace it with a simpl...
Question: How do I upload images to my guestbook?

Pictures may be displayed on your guestbook if they are on your website and you have a prime account. In the comments section of the guestbook form you can click on the image button This will allow yo...
My guestbook says I have messages but I do not see any.

Please check the following.   Make sure that you do not have the guestbook background color set to t
How do you fight porn and other spammers.

We have Six mechanisms in place to help control guestbook spam. We have chaptcha images on the signing form which inhibit spambots from posting
May I use my guestbook to collect creditcard information

This is a big "No NO".  Guestbooks found to be collecting financial data may be terminated.  You

Private message or approval message receive but nothing is in my control panel

This may be caused by your browser not checking to see if a web page has been changed since the last time you viewed it. Try clicking in the right pane and then click Reload or Refresh while trying to...
Can I use my own background image

Use an unsupported style tag in your guestbook "Layout".You will need to check the "custom HTML" box to ente
Can you block IP's ?

Most people's IPs change every time they logon to the Internet unless they have a static IP. AOL and many other large ISPs carries this to the extreme in that their users are given a different IP ever...
How come my visitors don't sign my guestbook?

One of the main reasons that visitors don't sign guestbooks is the placement of the guestbook link where they are hard to find. As a rule you should place your guestbook code or links above the fold. ...
Can I increase the size of the comments section?

Unfortunately we had some problems with visitors dumping large amounts of text into some guestbooks. This degraded the performace of our service and were forced to place a finite limit on the comments...
I can not access my control panel

Do you have cookies and javascript enabled? You can checkat the following link:
Is there an option to have all the comments listed on one page?

Sorry....Some guestbooks have 1000's of messages and if we allowed them tolist all on one page, it would put
May I have multiple Guestbooks on one site?

yes....just sign up for another guestbook using a different username and use the code for the new guestbook on your page. yes....just sign up for another guestbook using a different
Accidentally Deleted Account

Accounts can be recovered from the previous days backups. Any entries/changes on the day of deletion would be lost. Submit a trouble ticket

Web address in comment section

Web addresses are not allowed in the comments sections of our guestbooks due to abuses.  
  • Top articles
  • Latest articles
Iframes do not display the guestbook on my site.

Category: Knowledgebase

*** WARNING...Modern web browsers and web servers no longer allow embedding most links into your website using IFRAME or similar mechanisms. Unfortunately recent changes to browsers and web server wi...

How come my visitors don't sign my guestbook?

Category: Knowledgebase

One of the main reasons that visitors don't sign guestbooks is the placement of the guestbook link where they are hard to find. As a rule you should place your guestbook code or links above the fold. ...

Why is my IP blocked?

Category: Knowledgebase

It is possible that the former owner of your IP address was using your IP to run a badly behaved robot which was trying to post spam or skim email addresses. Your computer or a computer on your local ...

Question: How do I upload images to my guestbook?

Category: Knowledgebase

Pictures may be displayed on your guestbook if they are on your website and you have a prime account. In the comments section of the guestbook form you can click on the image button This will allow yo...

May I use my E-Guestbook as a blog or diary or journal?

Category: Knowledgebase

Yes you may. If you have a Prime account you can disable the navigation buttons in your control panel under "Edit Account". Then remove the guestbook code from your website and replace it with a simpl...

Question: Can you change my E-mail address or password for me?

Category: Knowledgebase

Since we cannot verify who is making the phone/email request, we cannot make account credentials changes in this manner. You will need to log into your control panel to make these changes.http://www.e...

Web address in comment section

Category: Knowledgebase

Web addresses are not allowed in the comments sections of our guestbooks due to abuses.  

Accidentally Deleted Account

Category: Knowledgebase

Accounts can be recovered from the previous days backups. Any entries/changes on the day of deletion would be lost. Submit a trouble ticket here  

May I have multiple Guestbooks on one site?

Category: Knowledgebase

yes....just sign up for another guestbook using a different username and use the code for the new guestbook on your page. yes....just sign up for another guestbook using a different username and use t...

Is there an option to have all the comments listed on one page?

Category: Knowledgebase

Sorry....Some guestbooks have 1000's of messages and if we allowed them tolist all on one page, it would put quite a drain on the server ever timesomeone access that guestbook.

I can not access my control panel

Category: Knowledgebase

Do you have cookies and javascript enabled? You can checkat the following link:Test for Cookies and JavascriptIf cookies and javascript are enabled, you may have a corrupt browsercache. Delete/Flush y...

Can I increase the size of the comments section?

Category: Knowledgebase

Unfortunately we had some problems with visitors dumping large amounts of text into some guestbooks. This degraded the performace of our service and were forced to place a finite limit on the comments...